A Quality Management System, otherwise known as a QMS, is a set of policies, processes and procedures required for the planning and execution in the core business area of an organisation. A QMS enacts these policies, processes and procedures in order to ensure the continuous improvement of quality and business purpose. A QMS is ultimately focused on creating processes that consistently meet customer requirements and enhance their satisfaction.
Quality Management systems serve many purposes, including:
- Reducing waste
- Improving processes
- Engaging staff
- Facilitating and identifying training opportunities
- Lowering expenditures
ISO 9001:2015 is likely the most recognised and implemented quality management system standard in the world and widely is utilised across the globe. ISO 9001 builds on seven quality management principles; customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. By following these principles, organisations ensure that they are set up to consistently create value for its customers. The structure of this standard is separated into 10 different sections, with each section focusing on the requirements involved in different aspects of a quality management system.
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ISO 9001:2015 offers a generic set of requirements which are intended to apply to any organisation, regardless of its type or size, or the products and services it provides. This standard specifies the requirements for a quality management system when an organisation:
- Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.
- aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Ultimately, ISO 9001:2015 helps business and organisations to be more efficient and improve customer satisfaction. ISO 9001:2015 can be implemented with or without certification and offers businesses and organisations a trusted process with which to promote and improve customer satisfaction and business success. This standard offers valuable guidelines for implementing a Quality Management System which can benefit your organisation.
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