X-pert Soft Skills – Generation Gaps​

R500.00

5 in stock (can be backordered)

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Description

COURSE DURATION: 8 hours

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organisation thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

COURSE CONTENT:

  • Preface
  • History
  • Traditionalist
  • Baby Boomers
  • Generation X
  • Generation Y
  • Differentiation Between
  • Finding Common Ground
  • Conflict Management (I)
  • Conflict Management (II)
  • The Power of 4
BENEFITS
  • Credits towards the DQS XPERT Human Resources Basics Diploma
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

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