Description
COURSE DURATION: 8 hours
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!
COURSE CONTENT:
- Preface
- What Is Customer Service?
- Challenges
- SMS
- Webchat
- Multi-Channel Apps
- Support Ticket Apps
- Documentation
- Feedback
- Be Proactive
BENEFITS
- Credits towards the DQS SA Workplace Essentials Diploma
- Downloadable DQS SA certificate, with a certificate number that can be verified on the portal.
- Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
- Includes animated case studies
To learn more about registration email elearning.sa@dqs.de
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