X-pert Soft Skills – Customer Support​

R500.00

5 in stock (can be backordered)

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Description

COURSE DURATION: 8 hours

Technology is always changing – and always improving.  Once customer support was only offered by calling a 1-800 number and talking to someone over a line.  But these days, customer support can be done over a variety of methods, including text messages and webchats.  Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

COURSE CONTENT:

  • Preface
  • What Is Customer Service?
  • Challenges
  • Email
  • SMS
  • Webchat
  • Multi-Channel Apps
  • Support Ticket Apps
  • Documentation
  • Feedback
  • Be Proactive
BENEFITS
  • Credits towards the DQS XPERT Workplace Essentials Diploma
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

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