X-pert Soft Skills – Conflict Resolution​

R500.00

5 in stock (can be backordered)

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Description

COURSE DURATION: 8 hours

Wherever two or more people come together, there is the possibility of conflict. This course will give you a six-step process that you can use to modify and resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

COURSE CONTENT:

  • Preface
  • An Introduction to Conflict Resolution
  • Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Creating an Effective Atmosphere
  • Creating a Mutual Understanding
  • Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • The Short Version of the Process
  • Additional Tools
BENEFITS
  • Credits towards the DQS XPERT Workplace Essentials Diploma
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

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