X-pert Soft Skills – Call Centre Training​

R500.00

5 in stock (can be backordered)

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Description

COURSE DURATION: 1 hour 30 minutes

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental.
Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.

COURSE CONTENT:

  •     Preface
  •     The Basics (I)
  •     The Basics (II)
  •     Phone Etiquette
  •     Tools
  •     Speaking Like a Star
  •     Types of Questions
  •     Benchmarking
  •     Goal Setting
  •     Key Steps
  •     Closing
BENEFITS
  • 5 credits towards the DQS XPERT Sales and Marketing Diploma (110 credits)
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

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