SSRM 13: Managing critical tasks

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Description

In this module learners will be provided with an understanding of and insight into managing critical tasks. This module will provide learners with the necessary competence to identify, analyse, document and observe critical tasks, by defining critical tasks, identifying critical tasks, analysing and documenting critical tasks and observing critical tasks.

COURSE CONTENT:

Define critical tasks

  • Introduction
  • Defining critical tasks
  • Developing tasks procedures

 

Identify critical tasks

  • Introduction
  • Inventory occupations
  • Inventory all tasks within each occupation
  • Identify the critical tasks

 

Analyse and document critical tasks

  • Introduction
  • Reduce the task to the steps performed
  • Six steps involved in analysis
  • Analysis by discussion
  • Pinpoint loss exposures
  • Make an improvement check
  • Develop controls
  • Write procedures or practices
  • Preparing functional practices
  • Emphasis in work practices
  • Purpose of task practice
  • Put to work
  • Update and maintain records

 

Observe critical tasks

  • Introduction
  • Importance of identifying and evaluating changes
  • Planned observation
  • Seeing vs observing
  • Informal observations
  • Planned observations
  • Preparing
  • Deciding which tasks to observe
  • Deciding whom to observe
  • Scheduling planned observations
  • Reviewing key facts
  • To tell or not to tell?
  • Observation key point tips
  • Discussing – immediate feedback
  • Preparing for performance discussion
  • Recording
  • Follow-up
  • Partial observations
  • Planned observation benefits
BENEFITS
  • 20 credits towards the DQS XPERT Sustainable SHEQ Risk Management (SSRM) Diploma
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Content is supplied and reviewed by international DQS Technical Experts/ Lead Auditors
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Final exam with a 100% pass rate

 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

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