Incident investigation and root cause analysis


5 in stock (can be backordered)



(R1,500 + 15% VAT)

COURSE DURATION: 1 day (8 hours)

This module will provide learners with the necessary competence to investigate incidents as well as to analyse the causes of incidents.  Learners will come to comprehend incident investigation, interpret investigator team organisation, gather information, examine investigation reports and corrective actions, and lastly to interpret the role of the site’s leadership/management in investigations.


Causes and consequences of incidents

  • Achieving incident control
  • Consequences of incidents
  • Incident Ratio studies
  • Causation model
  • Immediate causes of incidents
  • Root causes of incidents
  • Inadequate systems control
  • Inadequate risk assessment

Incident investigation

  • Introduction
  • Effective investigation programme
  • Key goals for incident investigations
  • Reporting of incidents
  • Importance of reporting
  • When an incident occurs
  • Investigation pre-planning


Investigator team organisation

  • Introduction
  • Investigator selection
  • Qualities of investigators
  • The investigation team
  • Specialist investigators
  • When the investigation begins
  • Investigation policy


Gathering information

  • Introduction
  • Diagrams, maps, and sketches (position)
  • Witness interviews and statements (people)
  • Parts preservation and examination (parts)
  • Records collection and examination of evidence (paper)
  • Process information
  • Incident reconstruction


Investigation reports and corrective actions

  • Introduction
  • Preliminary report
  • Corrective actions
  • Full report
  • Report reviews and assessments
  • Assessment of quality of site investigations


Role of the site’s leadership/management in investigations

  • Introduction
  • Role of higher levels of management
  • Incident response and investigation procedure
  • 30 credits towards the DQS XPERT Sustainable SHEQ Risk Management (SSRM) Advanced Programme Certificate (SSRM 2 and SSRM 14)
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Content is supplied and reviewed by international DQS Technical Experts/ Lead Auditors
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Final exam with a 100% pass rate


To learn more about registration on the portal, watch this YouTube introduction video

Contact us at for more information. 


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