SSRM 11: Effective communication skills

R575.00

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Description

COURSE DURATION: 1 hour 30 minutes

The purpose of this module is to provide you with tools to effectively manage your company’s SHEQ programme.

This module will provide learners with an understanding of and insight into effective communication skills by discussing various communication skill techniques.  At the end of the module the learner will be able to comprehend effective communication skills, interpret the orientation process, interpret SHEQ meetings, and interpret SHEQ programme promotion.

COURSE CONTENT:

Effective communication skills

  • Introduction
  • Definition of communication
  • Sending and receiving processes
  • Effective communication tips

 

The orientation process

  • Introduction
  • Common orientation errors
  • Types of orientation
  • General orientation
  • Worksite (job-specific) orientation
  • The job instruction process
  • Planned personal dialogues
  • Assessing planned personal dialogue

 

SHEQ meetings

  • Benefits of group meetings
  • Activities for effective meetings
  • Preparation
  • Presentation
  • Visualisation
  • Participation
  • Evaluation

 

SHEQ programme promotion

  • Introduction
  • Plan the promotion
  • SHEQ campaign guidelines
  • Behaviour based incentives
  • Other promotional avenues
  • Other promotional avenues
  • Assessing SHEQ promotion

 

BENEFITS
  • 20 credits towards the DQS XPERT Sustainable SHEQ Risk Management (SSRM) Diploma
  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.
  • Content is supplied and reviewed by international DQS Technical Experts/ Lead Auditors
  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors
  • Final exam with a 100% pass rate

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

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