DQS SA Requirements for Certification Bodies – ISO 17021-1:2015


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ISO/IEC 17021-1:2015 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems.


Normative references
Terms and definitions

  • General
  • Impartiality
  • Competence
  • Responsibility
  • Openness
  • Confidentiality
  • Responsiveness to complaints
  • Risk-based approach
General requirements
  • Legal and contractual matters 
  • Management of impartiality
  • Liability and financing 
Structural requirements
  • Organizational structure and top management
  • Operational control 

Resource requirements 

  • Competence of personnel
  • Personnel involved in the certification activities
  • Use of individual external auditors and external technical experts
  • Personnel records
  • Outsourcing

Information requirements 

  • Public information
  • Certification documents
  • Reference to certification and use of marks
  • Confidentiality
  • Information exchange between a certification body and its clients
  • Process requirements
  • Pre-certification activities
  • Planning audits
  • Initial certification
  • Conducting audits
  • Certification decision
  • Maintaining certification
  • Appeals
  • Complaints
  • Client records

Management system requirements for certification bodies

  • Option A: General management system requirements
  • Option B: Management system requirements in accordance with ISO 9001

Contact us at elearning.sa@dqs.de for more information. 


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