A focus on competence: ISO 29990:2010
With ISO 29990, learning service providers have in their hands the first internationally applicable standard that focuses on the single most important asset organizations and facilities in this sector have: the learning services themselves. The standard can be certified against, making it eminently suitable for providing evidence of the quality and competence of learning service providers to all relevant stakeholders – above all, the learners themselves.
The objective of this International Standard is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This International Standard uses the term “learning services” rather than “training” in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services. This International Standard focuses on the competency of LSPs. It is intended to assist organizations and individuals to select an LSP who will meet the organization’s needs and expectations for competency and capability development and can be used to certify LSPs.