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QUALITY MANAGEMENT

ISO 9001:2015

ISO 9001 – RECOGNIZE EXPECTATIONS – CONTROL PROCESSES – ENSURE SUCCESS

More than one million certified companies in the world take advantage of the ISO 9001 standard as a tool for managing their organization and for improving their performance continuously. The standard contains internationally applicable requirements for the quality of products, services and development.

A company’s QM system is operating effectively when clear corporate goals have been defined; achievement of these objectives needs to be reflected in measurable results – based on meaningful key indicators that result from efficient and transparent processes. The best evidence for the quality ability of an organization is continuously improving results.

Seven management principles provide orientation for the task of managing an organization in a focused and systematic manner, and to ensure continuous improvement. The first of the eight principles of quality management requires consistent customer orientation – the most important thing for business success.

BENEFITS FOR YOUR ORGANIZATION:

  • Win customer confidence
  • Increase customer satisfaction
  • Foster employee motivation
  • Clearly define responsibilities
  • Make decisions based on facts
  • Establish efficient and effective corporate processes
  • Minimize corporate risk
  • Initiate continuous improvement
  • Save time and operating costs
  • Prevent errors instead of correcting them
  • Improve corporate image
  • Reduce information gaps
  • Be able to react to changing market conditions in advance

COURSE DURATION:  1 DAY

INTRODUCTION TO THE ISO 9001 QUALITY MANAGEMENT SYSTEM

Bring world-class quality standards to your business with our ISO 9001:2015 Quality Management awareness-training course. Compete globally with leading businesses across the public and private sectors with an international standard that demonstrates your commitment to quality standards, systems and policies.

This one-day training course is designed and delivered by our highly qualified facilitators to help you get a sense of all areas of quality management and its importance in securing future business and stakeholder confidence. This comprehensive introduction to quality standards and ISO 9001 certification will provide the skills to share knowledge and ensure your organisation is setting the quality standard.

WHO SHOULD ATTEND:

  • Those with responsibility for implementing quality management systems
  • Those with an interest in quality management systems
  • Those starting their career in quality management

PRE-REQUISITE:

This is an introductory level of training to ISO 9001 and no prior knowledge of the ISO standard or management system is required. It is recommended that a minimum educational level of NQF level 4 (Matric) be attained to cope with the content.

OUTCOME:

With the successful completion of this course the participant will be able to:

  • Relate to the importance of ISO 9001:2015 as a management tool.
  • Identify individual responsibilities towards the requirements of the standard.
  • Discuss interrelationships of the 7 Quality Principles set out by the standard.
  • Explain the importance of management responsibility towards QM policy.

HOW WILL I BENEFIT?:

  • Give your organisation the competitive edge globally through improved quality standards
  • Share knowledge of the importance of quality standards to your industry
  • Share an understanding of the importance of quality standards to your organisation
  • Establish and maintain the highest standards of quality management
  • Boost employee, customer and stakeholder confidence and loyalty
  • Secure future business success.

COURSE VENUE:

Courses are presented at the DQS Head Office in Randburg, as well as major centres in South Africa.

ADDITIONAL INFORMATION:

The maximum number of participants for this course is 20 with a minimum of 10.

COURSE DURATION:  3 DAYS

IMPLEMENTING A QUALITY MANAGEMENT SYSTEM

The Implementation course provides the participant with a more in-depth level of knowledge on the requirements of the ISO 9001:2015 standard. This course is designed a follow-on to the Awareness Training course.

The Facilitation course is designed for personnel who are responsible for developing and implementing a quality management system. Practical application of the standard requirements provides the participant with in-depth knowledge regarding the development, implementation and maintenance of the management system requirements. The facilitation course prepares the participant to understand the requirements for auditing preparation as well as importance of Quality Management as a cost saving tool. It demonstrates how quality management contributes to the day-to-day business operations through the effective application and management of resources

WHO SHOULD ATTEND:

  • Those with responsibility for implementing quality management systems
  • Those with an interest in quality management systems
  • Those developing a quality management system

PRE-REQUISITE:

Previous attendance at an ISO Awareness or Introductory level would be helpful. This course assumes the participant already has an introductory level of training in Quality Management/TQM and is engaged in the introduction of a QMS within their organisation. It is recommended that a minimum educational level of NQF level 4 (Matric) be attained to cope with the content.

OUTCOME:

With the successful completion of this course the participant will be able to:

  • Apply the ISO 9001:2015 as a management tool
  • Identify the requirements as set by the standard.
  • Develop certain documents required by the standard.
  • Develop a thorough understanding of the interaction of the various processes as determined by the standard.
  • Evaluate certain system requirements through the application of standard elements.
  • Work with the processes for implementing the QM processes.

HOW WILL I BENEFIT?:

  • Relate to the background and process flow of Quality as a management system
  • Describe what is meant by Quality Management
  • Realise the key importance of Quality Management in a business operation
  • Be able to participate in the development of the documentation for the businesses’ ISO 9001:2015 processes.

COURSE VENUE:

Courses are presented at the DQS Head Office in Randburg, as well as major centres in South Africa.

ADDITIONAL INFORMATION:

The maximum number of participants for this course is 20 with a minimum of 10.

  • Participants are assessed to both individual and group performance competence levels
  • A prescribed level of competence is required to obtain a certificate of competence on completion of this course.

COURSE DURATION:  5 DAYS

INTERNAL AUDITING OF A QUALITY MANAGEMENT SYSTEM

Assessment of the management system forms an important part of the process to demonstrate continual improvement, thus the ISO 9001:2015 standard requires that the management system must be audited on a periodic basis.

The Internal Auditor Course is designed to capably conduct internal assessments. The course material is based on sampling methods, interviewing techniques, effective listening skills and value-added report writing. Special emphasis is devoted to effective development of corrective action requests. The auditor course is designed specifically for those individuals responsible for carrying-out internal audits to the ISO 9001:2015 standard. This training course is presented at an advanced level and adds value as well as prepares a business for certification by an external certifying body. The course provides participants with the opportunity to audit against procedures written for real world applications.

WHO SHOULD ATTEND:

  • Those with responsibility for internally auditing quality management systems
  • Those with an interest in auditing quality management systems
  • Those developing a quality management system

PRE-REQUISITE:

The level of focus and presentation is high and it is therefore requested that participants demonstrate the following:

  • Successful completion of an ISO 9001:2015 Awareness course.
  • Successful completion of an ISO 9001:2015 Implementation course.
  • Practical experience in the management of a Quality Management System.

OUTCOME:

With the successful completion of this course the participant will be able to:

  • Relate to and apply the ISO 19011:2011 requirements for auditing.
  • Develop certain documents required by the standard.
  • Develop auditing material required to conduct an internal audit.
  • Plan and prepare the auditing process.
  • Apply the principles of planning, executing, recording and close out of an audited scenario.
  • Develop and implement key documentation to ensure the auditing process is concluded in a professional manner.

HOW WILL I BENEFIT?:

  • Guarantee continuing compliance with ISO 9001:2015 requirements
  • Ensure employees have quality management responsibilities and awareness
  • Manage all risks and maintain and improve a global benchmark in quality standards
  • Be confident that your organisation can rely on ISO certified internal auditors

COURSE VENUE:

Courses are presented at the DQS Head Office in Randburg, as well as major centres in South Africa.

ADDITIONAL INFORMATION:

The maximum number of participants for this course is 20 with a minimum of 10.

  • Participants are assessed to both individual and group performance competence levels
  • A prescribed level of competence is required to obtain a certificate of competence on completion of this course.
  • A software tool is provided as part of the course to assist in preparing and conducting an internal audit.

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Address: Boskruin Village, Boskruin Office Park, Building no 5, Randburg, South Africa | Phone: +27 (0)11 787-0060 | Fax: +27 (0)11 787-0115 | Email: dqs@dqs.co.za

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